RETURN POLICY

We want you to love your piece as much as we loved making it. Because each item is hand-crocheted with care, we approach returns thoughtfully and fairly.

Returns

  • Returns are accepted within 7 days of delivery.

  • Items must be unworn, unwashed, and in original condition.

  • To initiate a return, please contact us with your order details before sending the item back.

Exchanges

  • We offer exchanges for size (where available) within 7 days of delivery.

  • Exchange items must be in original condition.

  • Customers are responsible for return shipping costs unless the item received was incorrect or damaged.

Non-Returnable Items

  • Custom items

  • Items that have been worn, washed, or altered

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.

As a small handmade brand based in Nairobi, Kenya, we truly appreciate your support and understanding. Every piece is crafted with intention, and we are committed to ensuring you have a positive experience with us.

If you have any questions before purchasing, feel free to reach out - we’re always happy to help.